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Importance Of A Good Relationship Between Brokers And Consumers

As we are living in a digital age, more and more people believe they can handle their personal finances with a DIY approach. There are so many online tools, calculators and comparative instruments that make it easy for consumers to see what short-term insurance options are available in the market.

These online tools are extremely helpful, but they do not apply a tailored and unique approach from which a proper insurance portfolio can be developed to fit the potential insured’s specific needs. Many consumers are lulled by the ease of online transacting into thinking that they no longer require assistance of a broker, but this type of thinking often has financial consequences when the insured has to file a claim with their insurance provider.

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Focus On The Relationship

Brokers offer significant added value when it comes to advising clients on various aspects of insurance, in the paragraphs that follow we highlight some of the main characteristics that brokers should exhibit when working with clients – each of these elements is crucial in fostering collaborative and sustainable relationships.

Trust And Responsibility

The value of the relationship that the insurance broker and client build over years will result in great trust and respect between both parties. By getting to know the client’s lifestyle, unique needs and what is important to them will enable a broker to provide long-term satisfaction and service through their understanding.

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Personal Commercial Business Insurances Solution Port Elizabeth Assest Insurance Brokers Claims Procedure

Assistance With Claims Procedures

Claims service is probably the most important area as this is the key reason for the purchase of insurance. Expert guidance throughout the claims process will ensure that a broker effectively manage the claim on the client’s behalf. This will alleviate much of the stress that clients typically suffer at claims stage as they will not have to deal with the administrative tasks or run the risk of providing the wrong information. The broker’s role in this regard extends to securing the best possible negotiated settlement, given the facts on hand.

Simplicity

Most insurance policies consist of jargon, terms and conditions that the ‘man in the street’ might find confusing and difficult to understand. Our focus is to explain the policy terms and conditions in a way that the client can understand – highlighting key points to be aware of, and what is not covered under the policy.

Personal Commercial Business Insurance Port Elizabeth Assest Insurance Brokers

Commercial Personal Business Insurance Port Elizabeth Assest Insurance Brokers

Appropriate Cover At The Best Cost

Our focus is on ensuring that the client has the most appropriate cover at an optimal premium. Negotiating on your behalf, not only when writing the business, but at each renewal ensuring peace of mind for the client.

PROFESSIONAL ADVICE

Trust your broker to share their knowledge and experience that they have gained over the years. Just as patients go to a doctor for professional advice on medical issues, consumers turn to brokers for professional advice on insurance.

Personal Commercial Business Insurance Advice Solution Port Elizabeth Assest Insurance Brokers

Personal Commercial Business Insurance Difference Pe Assest Insurance Brokers

Key Differentiators

The broker’s ability to give professional advice is among the key differentiators between the broker-assisted and direct (or robo advice) sale. There are many things brokers do better, including knowing their clients, understanding client behaviours and personalised interaction.

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